In the Barbie Girls® world, you can create and decorate your virtual room, design an online character, play games, earn B Bucks®, have a B Chat™ with your friends, and more!
V.I.P. members have special access to the hottest stuff on BarbieGirls.com. With a V.I.P. membership, you can play exclusive games, adopt an online pet, unlock special areas, and get members-only hairstyles, outfits, and other super-cool stuff for your character (like a tiara!). You can send and receive online gifts, give (and get) virtual makeovers, visit a rockin’ amusement park, and so much more. You can even “shop” for fabulous fashions, furni and pet accessories with those B Bucks® you’ve earned! V.I.P. members also get priority access to the site when it’s busy. How cool is that?
First, you need to create a basic Barbie Girls® membership, if you don’t already have one. Then, your mom or dad needs to create a Parents’ Place account. Once they’ve done that, they can purchase your V.I.P. membership for one month, 3 months, or 6 months! Your parent’s account will always be linked with yours, so they can help you do stuff like change your password or switch your chat status. As for cost, 1 month = $5.99, 3 months = $16.99, and 6 months = $29.99. Taxes or VAT may be charged depending on what state or country you live in.
Girls who purchase a Barbie Girl™ MP3 Player can also unlock a trial V.I.P. membership that will last either one month or one year, depending on where the device was purchased. Your V.I.P. membership length is printed on the outside of the MP3 player package, and it starts when you register your Barbie Girl™ through the CD registration process. If you want to continue the V.I.P. membership after it expires, you can ask your parent to renew through Parents' Place.
Parents' Place is a special section just for parents of Barbie Girls® members. There, they can make B Smart Pacts with you, learn all about BarbieGirls.com, and find out what we're doing to make your experience here fun, fabulous, and totally safe! Once your parent has created a Parents' Place account, he or she can do stuff like update your chat level, change your password, and more!
It's a fun and interactive way for you and your parents to create your own rules for safe online play! Just like real playgrounds need rules, digital playgrounds do, too. You get to write your rules as a team, then make a printout that you can both sign. How cool is that? Check it out here.
B Chat™ is available to all registered users on BarbieGirls.com. With B Chat™, you can chat using a drop-down menu of words and phrases, which helps keep chatting safe, friendly, and fun. To use B Chat™, just click on the speech bubble on the bottom of your screen and pick cool phrases from the menu that appears! When you click the phrase, it automatically appears in a speech bubble above your character's head!
Super B Chat™ is available to all registered users, but you need permission from your parents to use it. With Super B Chat™, you can type what you want to say without using drop-down menus. It's designed to be safe and fun! Our word filter blocks anything inappropriate or mean, and prevents the exchange of personal information, too. Keep in mind that you can only use Super B Chat™ with friends who also have Super B Chat™ activated.
Secret B Chat™ is a special kind of chat for real-life friends! To have a Secret B Chat™, you need to register your Barbie Girl™ device and receive a parent's permission. Then you can have a Secret B Chat™ with your best friends on BarbieGirls.com. Best Friends are girls who have physically connected their Barbie Girl™ devices into one another's computers. With Secret B Chat™, you can type in your own messages using a dictionary of words approved and compiled in the Barbie Girls® database. Just like with Super B Chat™, this word filter prevents the exchange of personal information and blocks mean or inappropriate language. To have a Secret B Chat™, just click your best friend and select "Secret B Chat™ invite." If she accepts, you're both taken to your room (if you're not already there). If your room was "open," everyone else will be removed from your room. Then you can type your message in the "Secret B Chat™" box and click "send."
Click on the button that says "get Super B Chat™!" at the bottom of your screen. Then enter your parent's email address so we can send them a note to see if it's okay. We'll let them know how to activate Super B Chat™, and once they do, you can chat with other girls who have access to Super B Chat™, too!
When you register, you need to enter your parent's email address so we can send them a note letting them know you're playing on the site. Your parents can take away your access if they want to, so be sure to respect their rules (and the Barbie Girls® Rules)!
You need your parent's permission to use Secret B Chat™ and Super B Chat™, but not regular B Chat™. You'll be asked to enter your parent's email address so we can send them a note telling them all about Super B Chat™ or Secret B Chat™ and asking if it's okay. In that email, they'll get instructions on how to activate whatever chat you requested.
B Bucks® are the "money" you can earn as a registered user on BarbieGirls.com. You get B Bucks® when you play games, watch shows in B Cinemas™, design your online character for the first time, and enter special codes V.I.P. members can spend B Bucks® at the online stores in the mall to buy fashions, accessories, furniture, and more for their online characters. The more B Bucks® you earn, the more you can spend as a V.I.P. member! You can go to My B Bucks® to find out how you've earned and spent your online "money."
All Barbie Girls® users can earn B Bucks®, but only V.I.P. members and Barbie Girl™ device owners can spend them. Click on the map to see all the fabulous stores in the Barbie Girls® world. V.I.P. members and device owners can buy fashions, furniture, accessories, and more with the B Bucks® they've earned!
Barbie Girl™ device owners can sometimes redeem accessory packs with special items you can't buy in the Barbie Girls® world. If you don't own a Barbie Girl™ device, or you're not a V.I.P. member, then you cannot receive a special item as a gift from a friend. You can only give and receive gifts if you're a V.I.P. member or Barbie Girl™ device owner.
If you're a V.I.P. member, or if you've registered your Barbie Girl™ device online, you can adopt a virtual pet for free at B Posh Pets™. You can also adopt special online pets by entering the code that comes with specially marked Deco Packs for your Barbie Girl™ device!
Barbie Girls® V.I.P. members can adopt one virtual pet at a time. If you would like to exchange your current pet for a new one, go to B Posh Pets™. Your virtual pet lives in your room on a specially-marked pink square, and you can only have one online pet in your room at a time. You can move the square around your room by clicking "move" and dragging the square to a new place. You can also display one pet bed and one pet accessory for your virtual pet in your room. If you want to change your pet bed or pet accessory, put your current item into your closet, then add a new pet bed or accessory to your room.
No. Each registered user gets one room and one character that can be customized. But you can change the look of your character and your room anytime! As a V.I.P. member, the more B Bucks® you earn, the more stuff you can buy to change the look of your room and your character.
The name of the user's room you are in will appear at the top of the screen.
Your friend must be in her room in order for anyone to visit. And she can only have 5 people, plus her, in her room. Here are some reasons why your friend's room might not be available: your friend is not in her room; her room already has 5 guests, plus her; her room is locked and no one can come in; her room is set to "knock first" and she isn't letting more people in.
Basic BarbieGirls.com users can visit their friends' rooms, but if you wanted to invite other girls to hang out in your room, you would need to become a V.I.P. member.
Here's how to make friends! To add someone to your friends list, click their character, then click "add to my friends"! If you can't see their character, go to "my mail" and enter your friend's screen name. Then click "search" to find out if she's online. If she is, her name will show up and you can click it to add her as a friend!
Here's how to make best friends! To add a friend to your best friends list, you both need to own a Barbie Girl™ device. Connect your friend's Barbie Girl™ device to your computer and follow the on-screen instructions. With parent's permission, best friends can have a Secret B Chat™ in their room and type their own chat and email messages to each other.
Go to "my mail" and enter your friend's screen name. Click "search" to find out if she's online. If she is, her name will show up and you can click it to add her as a friend!
To allow lots of girls to play in the Barbie Girls® world, we've created several copies of our stores and hangouts. For that reason, you and your friend might be in the same place at the same time but still not see each other. And remember, your friends need to have the same chat level as you do to play in the same Barbie Girls® world. The best way to connect with your friend is to visit her room. To do that, click the map and click "Rooms." When you see her room name, click to enter!
There are lots of things you can do! You can block them, report them, or make them leave your room. And if you're ever uncomfortable with something that happens online, don't be afraid to talk to your parents and let them know. You can also let us know by reporting that user!
If someone isn't being nice, click her character and select "block." This will keep her from sending you messages (you won't be able to send her anything, either). To unblock someone, click her character and select "unblock." Or click the "friends online" box and click "unblock" next to her screen name. But make sure you talk to your parents first before unblocking a user!
To make anyone leave your room, click her character and select "ask to leave."
To let us know about someone's bad behavior, click her character's baseball card and select "report." Then, from the drop-down menu, select the reason why you're reporting her to us. Remember, we take these reports super seriously! Please do not report someone as a joke or to make them feel bad.
When a user is reported, we can review the chat at the time of the incident, monitor the offending user, and determine whether further action is required. Any users attempting objectionable behavior will get a series of warnings, and can eventually be banned from the site.
Read the official Barbie Girls® Rules to learn about the best ways to have fun and stay safe on our site. Our Message to Parents tells parents about our safety features on the site and offers recommendations for safe online play. Check out our Privacy Policy to learn more about the ways in which Mattel's family of sites protects our users' identities. Be sure to read our Terms & Conditions to understand important information about our website and your permitted use of it. And, if you ever need to contact us, you can call Customer Service at 877-3BARBIE (877-322-7243).
A Barbie Girl™ device is an MP3 player that you can customize with hot looks, fashions, charms, and more. She's also your key to unlocking some cool stuff on BarbieGirls.com! To connect your Barbie Girl™ to your computer, go to the "Online Play" section of your instructions and follow the "Installation and Registration" directions. When referring to Barbie Girl™, we use the words "device" and "MP3 player" interchangeably.
There is one Barbie Girl™ device that comes in three different colors: pink, blue, or green. If you own a Barbie Girl™ device, you can also get fashion and accessory packs to change the look of your Barbie Girl™ and unlock special features online!
One whole year! If you set up your account on or before 9/24/2007 — while BarbieGirls.com was in BETA — your account will expire on 9/24/2008. If you set up your account after 9/24/2007, your account will expire one year after the date your device was registered. And guess what? If you’ve registered your MP3 player, you’ll also be V.I.P. for either one month or one year, depending on where the device was purchased! You can find out how long your V.I.P. membership will last by reading the outside of the package that your Barbie Girl™ MP3 player came in. Your membership starts when you register the MP3 player through the CD registration process. If you want to continue the V.I.P. membership after it expires, you can choose to renew through Parents' Place.
Of course! Your device already unlocks either one month or one year of V.I.P. access. You can add on to your membership at any time by purchasing one month, three months, or six months of additional access.
No. After you register your Barbie Girl™ device, you can access your account from any computer using your screen name and password.
Plug in the earbuds. Or, if the earbuds are already in, hold down the play button for 3 seconds. The light will turn on when the device is on.
Unplug the earbuds. Hold down the play button–the light will turn on. Release it when the light turns off, about 3 seconds. Plug the earbuds back in and the playlist will be reset to the first song.
Barbie Girl™ plays both mp3 and WMA music files. Files protected by digital rights management (DRM) are not supported.
You can copy music from your CDs and transfer it to your Barbie Girl™. You can even copy photos and other files to your Barbie Girl™. You can customize your Barbie Girl™ with cool snap-on outfits and accessories, and decorate your earbuds with snap-in earrings and beads.
Special codes will come in a variety of ways! Get special codes when you buy select Barbie Girls® products, such as Deco Packs and Fashion Packs at toy stores, or through promo offers. To enter a special code, click the key symbol [key icon]. Then type in your code and click "submit."
No. Your username and password protect your privacy. So be sure you don't share it with anyone except your parents.
The CD is under the back cover of the package.
Call the number on the back of the instructions that came with your Barbie Girl™ and we'll send you a replacement.
Try these following steps:
Barbie Girl™ will still work as a digital music player. But if you want to access any of the special items on BarbieGirls.com or become Best Friends with another user, you will need to register your Barbie Girl™ using the Barbie Girl™ software.
The CD contains Barbie Girls® software that lets you register the device with your account on BarbieGirls.com. It also comes with the latest versions of Adobe Reader and Windows Media Player 11.
Follow these steps:
Yes. However, the screenshots in the instructions will look different that what you will see on your computer. You can also drag and drop mp3 and WMA files directly to your device using Windows Explorer
Yes. You can use as many Barbie Girl™ devices as you like on a single computer, but only one at a time. And you can add both daughters to your Parents' Place account! Each Barbie Girl™ device must be registered to a different user account on BarbieGirls.com. If you want the Barbie Girl™ devices to be Best Friends on BarbieGirls.com, use the Best Friends feature in the Barbie Girls® software.
Your username and password protect your identity online. So be sure you don't share it with anyone except your parents. As long as you keep that info private, no one can access your Best Friends or any items you've bought with B Bucks®. And no one can use your code to register another device because the code is tied to your account and can only be used once.
Call the number on the back of the instructions that came with your Barbie Girl™ device.
If you lose or break your device, your online account is not affected in any way. If you want to register a new device using your old registration code, click on the "key" icon in the Barbie Girls® software. Click "Re-register Barbie Girl™" to go through the registration process again.
Call the number on the back of the instructions that came with your Barbie Girl™. After your purchase has been verified you'll be issued a new registration code.
Windows XP and Windows Vista (all versions).
Confirm your login information is correct and try again. If you forgot your password, click "forgot password?" to retrieve it. If you have a basic account and you forgot your username, you will need to re-register. If you have a Barbie Girl™ device and you forgot your username, call the number located on the back of the instructions that came with your Barbie Girl™. If your parent has set up a Parents' Place account, you can also check out your account details or change your password with their help.
If you are logged in and have not done anything at all on the site for 15 minutes, then your session on BarbieGirls.com automatically ends.
That means there are so many users in the hangout area that we can't fit any more! But try again to see if a space opened up. If not, click the map and find another cool hangout!
In order to have Secret B Chat™ with friends, you must become best friends on BarbieGirls.com. In order to become best friends, you must connect your Barbie Girl™ to each other's computers and both receive parental approval to use that feature on the site. In the meantime, you can still have a B Chat™!
If you want to go to another room, click the map, then click "rooms" and select the room you'd like to enter! You cannot exit through the door.
You can log on to the BarbieGirls.com site with both a Mac and a PC computer! But you can only connect your Barbie Girl™ device to a PC computer with Windows® XP or Windows® Vista; Pentium® III 800 MHz or above or equivalent processor; 512 MB RAM; 200MB free hard drive space; DirectX9.0B or above; Internet Explorer 6.0 or later with SP1 and Macromedia Flash Plug-In; Internet connection (broadband recommended); Windows Media Player 11; USB 2.0 port; and CD-ROM drive. Check out the "system requirements" section of the instructions that came with your Barbie Girl™ device.
The battery is low. Plug your Barbie Girl™ into the docking station to recharge it! The LED lights up when your Barbie Girl™ is charging, and turns off when your device is fully charged.
Check all the connections to make sure they're tight. Also make sure the Barbie Girl™ USB connector is popped all the way out of the device. If it is, plug it firmly into the docking station. Then be sure to plug the USB cable firmly into a USB port on your computer.
If the device is still not recognized, plug the docking station into a different USB port. Remember... the Barbie Girl™ device software only works on a PC computer. Your Barbie Girl™ is not Mac compatible. Ask a grownup for help if you need it!
The software included with the Barbie Girl™ device is not compatible with a Mac. But, both Mac and PC users can register basic and V.I.P. accounts on BarbieGirls.com!
Call the number on the back of the instructions that came with your Barbie Girl™ and they will give you step-by-step instructions.
You may have an older computer that doesn't support USB 2.0. Barbie Girl™ will still work fine with your computer
When you install Adobe Reader 8 on Windows Vista you may see the error message "The Temp folder is on a drive that is full or is inaccessible. Free up space on the drive or verify that you have write permission on the Temp folder."
http://www.adobe.com/cfusion/knowledgebase/index.cfm?id=333643
This message might appear for several reasons:
To resolve the issue, close all browsers, wait 60 seconds, and try again. If that doesn't work, please call Customer Service at 877-3BARBIE (877-322-7243).
Your current room design doesn't include a bed, and you've put furni in that extra space. Before changing your room design to one that does include a bed, you need to move items out of the way. Your bed will always go in the same place.
A special shop just for V.I.P. members, Club Beauty features an interactive makeover activity, which requires you and another user be available at the same time. To receive a makeover, wait for someone to click on you. To give a makeover, click on another girl's avatar. If she isn't busy giving or getting a makeover, you can start playing!
Log out of your Parents' Place account and sign back in. Select the desired screen name and check your order history to make sure you're not ordering twice for the same name. If the message appears again, please call Customer Service at 877-3BARBIE (877-322-7243). You'll need to provide the screen name and prior order number, if available.
Charges will appear as DRI*BarbieGirls.com.
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